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Policies

Shipping
Privacy and Security Commitment
Terms and Conditions of Use
Satisfaction Guarantee / Warranty Information



Shipping

Each dragon at DragonCellar.com is handcrafted by Kamloops artist Doug Flach. If we have your chosen dragon in stock, your order is processed and shipped within 24 hours. Regular shipping (1-2 weeks) is US$4.88 on all orders within Canada and the continental U.S., and US$5.88 on international orders. Express shipping (2-6 days is $9.88) in the continental U.S. and Canada. Otherwise, your order will generally be processed and shipped within approximately 11 days.



Privacy & Security Commitment

Your privacy is completely guaranteed at DragonCellar.com. Your name, address, and other personal contact information, and financial information, is never shared, sold, lent, or rented to other parties without your permission. If you have recently purchased products from www.dragoncellar.com or if you have participated in one of our contests, or subscribed to our electronic catalogue, you may periodically receive information from us about new site features, special sales, and new products available at www.dragoncellar.com. If at any time you decide that you do not want to receive this information, you can unsubscribe by sending an email to us.

Secure order processing is of paramount importance to us at DragonCellar.com. Security is provided by industry standard Secure Socket Layer (SSL) technology. All sensitive personal and financial information entered during the checkout process, including your credit card number, is encrypted while traveling on the Internet. Your Internet browser will display either a 'complete key' icon in the lower left corner (Netscape Navigator) or 'lock' icon in the lower right corner (Internet Explorer) of your screen when the SSL technology is enabled. If you are using an old browser or a workstation protected by a firewall, you may not be able to support SSL technology. If this is the case, or if you are still concerned about processing your order on-line, you can place your order by phone, fax, or regular mail, as follows:

Dragon Cellar
5656 Coolridge Place
Kamloops, British Columbia
Canada, V2C 5C3
Phone: (250) 573-4502
Email:
dragons@dragoncellar.com

Contact Person: Doug Flach

DragonCellar.com may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.

If you ever have any questions about our privacy, security or other polices, please feel free to contact us by phone at (250) 573-4502 or email us at dragons@dragoncellar.com.



Terms and Conditions of Use

By using DragonCellar.com, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.


Copyright

All design features, text, graphics, photographs, programming code, and the selection and arrangement thereof are Copyright DragonCellar.com and Doug Flach, 2002. ALL RIGHTS RESERVED. You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of DragonCellar.com and Doug Flach is strictly prohibited.


Trademarks

DragonCellar.com and its related logo are trademarks of Doug Flach All other trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.


Disclaimer

DragonCellar.com and Doug Flach make no claim or representation, and accept no responsibility, regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against DragonCellar.com and Doug Flach with respect to such websites. Any content expressed or made available on or to www.dragoncellar.com by third parties are those of the respective third party and are not those of DragonCellar.com and Doug Flach or its licensors, or any of their officers, directors, employees, or agents.

This website and the materials herein are provided on an 'as is' basis. DragonCellar.com and Doug Flach make no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. DragonCellar.com and Doug Flach disclaim all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. DragonCellar.com and Doug Flach will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by Doug Flach in the Province of British Columbia, Canada. As such, the laws of the Province of British Columbia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.



Satisfaction Guarantee / Warranty Information

Your Satisfaction is 100% Guaranteed!

All products sold by DragonCellar.com are individually handcrafted. All dragons are backed by a 100% no-hassle exchange or refund guarantee. In the unlikely event that you are not completely satisfied with a product purchased at www.dragoncellar.com, simply return it unused within 30 days of purchase for a full credit or refund. It is important that you contact us in advance for our return shipping address and a return tracking number (RT#) which we will use to properly credit your account when we receive the returned item. Please note that you are responsible for shipping costs to return the product to us unless the product was defective or damaged when you received it. We recommend that all packages shipped to us be insured and clearly marked with the appropriate RT#. www.dragoncellar.com is not responsible for product lost or damaged while in shipment while being returned to us. All refunds will be shown as a credit against the credit card to which the original order was changed.

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Copyright © 2002 Dragon Cellar & Doug Flach. All Right Reserved.